Shipping policy

SHIPPING POLICY

At VetBrace, we're committed to delivering your order 
quickly and reliably. Please read our shipping policy 
carefully before placing your order.

Delivery Destination
We currently ship exclusively to the United States. We 
do not ship internationally at this time.

Shipping Cost
We offer free shipping on all orders to the United 
States. No minimum order value is required.

Order Processing
Orders are processed within 1–3 business days of receipt. 
Orders placed on Saturday or Sunday will be processed on 
the following Monday. Processing time is separate from 
shipping time.

Estimated Delivery Times
- United States: 2–10 business days after processing, 
  depending on current order volume.
Delivery times are estimates and may vary due to courier 
delays or other circumstances outside our control.

Tracking Your Order
Once your order has shipped, you'll receive an email with 
your tracking number and a link to follow your shipment. 
If you haven't received a tracking number within 5 
business days of ordering, please contact us at 
info@vetbrace.shop.

Tracking Updates
All tracking information is provided directly by our 
courier partner. If your order appears significantly 
delayed, reach out and we'll do our best to help.

Lost or Stolen Packages
If your order is marked as delivered but you haven't 
received it, please check with neighbors and any safe 
locations around your property first. If it still can't 
be found, contact your local postal service or courier. 
We're unable to guarantee a full refund or replacement 
for packages lost or stolen after delivery confirmation, 
but reach out to info@vetbrace.shop and we'll help 
however we can, case by case.

Customs & Import Charges
If any part of your order ships from outside the United States, it may 
be subject to customs duties or import charges. Any such 
charges are the customer's responsibility. VetBrace does 
not cover customs charges.

Contact Us
Email: info@vetbrace.shop
Response time: within 24 hours